“Café du Monde has the knack of find­ing innov­at­ive solu­tions to bever­age ser­vice. We were ini­tially attrac­ted by their unique Ser­vice en Chambre sys­tem, the like of which we had never seen before and which we have since placed in all our suites. So, it was nat­ural for us to turn to them when our old espresso machine needed repla­cing. Their advice and staff train­ing proved invalu­able. I would say they are very well tuned into the needs of the inde­pend­ent hotelier.”

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“Hav­ing worked with them before, I had every con­fid­ence in appoint­ing them as sole sup­plier of cof­fee to the hotel, which speaks volumes for my appre­ci­ation of their cof­fee qual­ity, equip­ment expert­ise and cus­tomer service.”

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The new S40 range of tra­di­tional espresso machines was launched at the Hos­pit­al­ity Expo 2009, Milan, Italy in Octo­ber. The first machines arrived in the UK in Novem­ber and include 2, 3 and 4 group machines in both semi-automatic and fully auto­matic ver­sions. The “flag­ship range which has vari­able group head tem­per­at­ure con­trol and the option of an auto­matic frother will com­pete against the Gag­gia “Deco”, Faema “Emblema” and the Brazil­lia “Opus Sublima”.

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“The per­sonal ser­vice we get from Café du Monde is impec­cable” says Elaine. “For sure, they know their bever­ages, but more than that, they have an in-depth under­stand­ing of what we are try­ing to achieve and help us at every stage along the way.”

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Hotel Gen­eral Man­ager, Paul Thompson, described the ser­vice he gets from Café du Monde: “For a pres­ti­gi­ous 5-star hotel like The Manor House, the qual­ity of the end product is para­mount. With Café du Monde, that is a given. But other factors are import­ant too. We need a single sup­plier for our diverse cof­fee needs from bed­room to lounge, from din­ing room to ban­quet­ing. They take care of that com­pre­hens­ively. The icing on the cake is their ser­vice. They are respons­ive, per­son­able and very efficient.”

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“The qual­ity of the Ser­vice en Chambre present­a­tion appealed to us imme­di­ately” said Deputy Gen­eral Man­ager, Mat­thew Long. “It fits well with the décor in our rooms and handles bed­room bever­age ser­vice in a com­pact and eleg­ant way. The products are first rate and the ser­vice response from Café du Monde is outstanding”.

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“The new Club­house has been built with lux­ury as the watch­word and it is import­ant that every detail matches that qual­ity. We knew from our pre­vi­ous exper­i­ence of Café du Monde at Celtic Manor that we could rely on them to provide the right taste as well as a reli­ab­il­ity of ser­vice. They were the obvi­ous choice when it came to equip­ping The Twenty Ten Clubhouse.”

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“I’d recom­mend them to any­one look­ing for a reli­able cof­fee sup­plier” says Kath­ryn. “In the time we have dealt together, they have never once let us down and the qual­ity of the cof­fee is unsur­passed – and that’s the view of our cus­tom­ers as well.”

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